Vulpy Terms of Use

These Terms of Use (the Terms) govern your access to and use of all Vulpy properties and products, including the vulpy.io website, Vulpy Commerce, the Vulpy Gateway, and any other products or services Vulpy makes available (collectively, Vulpy). Where a section applies only to a specific product or surface, that is noted.

These Terms are provided by Vulpy, Inc., a Delaware corporation (Vulpy, we, us, or our), with its principal business address at 8 The Green, Ste D, Dover, DE 19901, United States.

By accessing or using any Vulpy property, you agree to these Terms and the Vulpy Privacy Policy. If you do not agree, do not use Vulpy.

1. Scope and product-specific terms

These Terms apply to all Vulpy properties. Additional terms apply to specific products and purchases:

• Paid Vulpy software products and add-ons — including Vulpy Commerce Pro, add-on packs, and any other paid product or feature identified in the applicable order — are governed by the Commercial License. Where these Terms conflict with the Commercial License or an applicable order, the Commercial License controls for that purchase.
• The Vulpy Gateway is subject to the additional terms in sections 7 and 8 below.
• Open-source components are governed by their applicable licenses (Vulpy Commerce Core: Apache License 2.0). Nothing in these Terms restricts rights granted under an applicable open-source license.

If these Terms conflict with terms governing a specific product, service, order, or license, those specific terms control as to that product, service, order, or license.

2. Acceptable use

You may use Vulpy for lawful, personal, and internal business purposes. You may not:

• gain unauthorised access to systems or accounts;
• interfere with Vulpy or another person’s use of it;
• distribute malware or harmful code;
• violate law or another person’s rights;
• misrepresent an affiliation with Vulpy; or
• circumvent access, payment, or technical restrictions.

You are responsible for your account credentials, your infrastructure, your configurations, your data, and your compliance with laws that apply to your use.

3. Accounts

Where Vulpy requires or offers an account, you must provide accurate information and keep it current. You are responsible for all activity that occurs through your account. You must notify us immediately at legal@vulpy.io if you believe your account or credentials have been compromised.

We may suspend or terminate an account where you have violated these Terms, where required by law, or where reasonably necessary to protect Vulpy or other users.

4. Demonstrations

Any demonstration environment is read-only and is provided solely to demonstrate a product. Demonstration data may be changed, removed, or reset without notice. Do not submit real customer data, payment information, production credentials, confidential information, or other sensitive information to a demonstration environment.

5. Purchases and payment

Prices, billing periods, taxes, and included features are displayed at checkout or in the applicable order flow. Payment processing is provided through Stripe Checkout. Vulpy does not store full payment-card numbers on its systems.

All sales are final. Fees are non-refundable. We do not offer refunds, credits, or pro-rata returns for any reason, including cancellation, unused subscription time, dissatisfaction, or change of circumstances. If you cancel a subscription, your access continues until the end of the current billing period and does not renew. No partial-period refund is issued on cancellation.

We may suspend or decline to fulfil a purchase where payment is unsuccessful, reversed, fraudulent, or otherwise invalid. You are responsible for all taxes associated with your purchase other than taxes based on Vulpy’s net income, unless Vulpy is legally required to collect them.

6. Commerce: fulfilment, support, and installed stores

Where a Commerce purchase includes private repository access, access is provisioned after payment is verified and you provide a valid GitHub handle. Repository access is also subject to GitHub’s terms and the applicable software license.

Active Commerce subscribers receive best-effort email support. Support is scoped to defects in the Licensed Software as distributed by Vulpy. It does not cover: environment setup or configuration; hosting infrastructure; third-party services, plugins, or integrations; custom code you have written or commissioned; issues introduced by modifications to the software; or general development or implementation questions. Dedicated implementation support, environment-specific assistance, and named support are available through Enterprise.

Unless we agree otherwise in writing, there is no service-level agreement, guaranteed response time, or guaranteed availability.

Vulpy may suspend access to downloads, repository access, support, or other Vulpy-operated services to address fraud, abuse, security risks, legal obligations, or non-payment. Vulpy will not remotely disable an installed store, delete its data, or impair its runtime because of a billing event, repository-access event, or change in access to a Vulpy-operated service.

7. Gateway: prompts, outputs, and providers

The Gateway forwards requests to third-party language-model providers. Those providers, not Vulpy, supply the underlying models and may process prompts and outputs under their own terms. Vulpy does not retain prompts or model outputs.

You are responsible for your prompts, for obtaining all necessary rights for information you submit, and for your use of model outputs. Model outputs may be inaccurate, incomplete, biased, or unsuitable. You must evaluate outputs before relying on, publishing, or using them. You must comply with applicable law and the terms and acceptable-use policies of any underlying provider.

Do not submit payment-card data, access credentials, secrets, or sensitive personal information in a prompt unless the service expressly requires it and you have determined that doing so is lawful and appropriate.

Do not use the Gateway or its outputs as a substitute for professional advice in high-risk, regulated, medical, legal, financial, safety-critical, or other consequential contexts without appropriate human review and controls.

8. Gateway: usage and credits

Gateway usage is metered under the pricing in effect when the usage occurs. Provider-cached input is charged at the applicable cached-input rate — cached input is billable, not free. A prepaid balance is not a guarantee that a particular model, provider, or route will remain available. Unless required otherwise by applicable law, prepaid credits and other Gateway fees are non-refundable and have no cash value.

9. AI-assisted features

Vulpy products may include features that use artificial intelligence, including Fox. AI-generated suggestions, content, actions, and outputs may be inaccurate, incomplete, biased, unsuitable, or unavailable. You are solely responsible for reviewing and validating any AI-generated output or action before relying on, publishing, deploying, or using it.

Vulpy may deploy technical or operational safeguards designed to reduce foreseeable risks associated with AI-assisted features. Those safeguards are not a guarantee of accuracy, safety, legality, or any particular result, and do not create a duty to monitor, review, correct, or validate any AI output or action.

10. Intellectual property

Vulpy and its licensors retain all rights in Vulpy properties other than rights expressly granted to you. You retain rights in the content and data you provide. You grant Vulpy a limited, non-exclusive right to use that content and data only as necessary to provide the applicable service, provide support you request, maintain security, and comply with law. Vulpy does not use your prompts or outputs to train models.

Vulpy products may include third-party and open-source components governed by their own terms. You are responsible for complying with applicable third-party terms, notices, and attribution requirements.

11. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VULPY PROPERTIES ARE PROVIDED AS IS AND AS AVAILABLE, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. VULPY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

VULPY DOES NOT WARRANT THAT ANY VULPY PROPERTY WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, AVAILABLE, OR FREE OF HARMFUL COMPONENTS.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VULPY AND ITS AFFILIATES, LICENSORS, SUPPLIERS, CONTRIBUTORS, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATING TO THESE TERMS OR ANY VULPY PROPERTY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VULPY’S TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR ANY VULPY PROPERTY WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID TO VULPY DURING THE TWELVE MONTHS BEFORE THE CLAIM AROSE; OR (B) US$50, IF YOU HAVE PAID NO FEES TO VULPY.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

13. Indemnity

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless Vulpy and its affiliates, officers, directors, employees, contractors, licensors, and agents from claims, losses, liabilities, damages, costs, and expenses, including reasonable attorneys’ fees, arising from your use of Vulpy, your content or data, your breach of these Terms, your violation of law, or your violation of another person’s rights.

14. Suspension and termination

You may stop using Vulpy at any time. We may suspend or terminate access to Vulpy-operated services where reasonably necessary to address abuse, security risks, legal obligations, fraud, or non-payment. Sections that by their nature should survive termination will survive, including provisions concerning intellectual property, disclaimers, limitations of liability, indemnity, governing law, and general terms.

15. Governing law and venue

These Terms and any dispute arising out of or relating to them are governed by the laws of the State of Delaware, excluding its conflict-of-law rules, and applicable federal law of the United States.

Subject to mandatory consumer protections that cannot be waived, the state and federal courts located in Delaware have exclusive jurisdiction, and you consent to that jurisdiction and venue. Disputes will be resolved exclusively in those courts and will not be submitted to arbitration.

16. Changes to these Terms

We may update these Terms by posting a revised version and updating the effective date. For material changes, we will provide at least 14 days’ advance notice by email (where we hold an email address for you) or by a prominent notice on the applicable Vulpy property. Your continued use after the effective date of updated Terms constitutes acceptance to the extent permitted by law.

17. General

If any provision is unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of assets.

These Terms, together with any applicable order, license, or written agreement, are the entire agreement between you and Vulpy regarding Vulpy properties and supersede prior agreements on the same subject.

18. Contact

Questions about these Terms may be sent to legal@vulpy.io.

Postal address: Vulpy, Inc., 8 The Green, Ste D, Dover, DE 19901, United States.